Sauna FAQS

If this is your first time, congratulations! This will be one of the most exhilarating experiences you will ever have! Bring a bathing suit and an open mind. The benefits of sauna and cold plunge will become apparent after your session, but It takes a bit of bravery at first to take the plunge. Getting out of the hot sauna increases the desire to cool down. Stay in the tub as long as you can. Try and beat your last time by watching the clock. The most health benefits come when you begin to shiver. Do as many hot/ cold cycles as you want. Its best to end on a cold cycle. Let your body warm up on its own, for the maximum health benefits. You will notice changes in your overall mental state, and have a great sleep after any session. We encourage you to try some physical activity, exercise, or go to the gym approximately 3 hours after a hot/ cold thermo-therapy session. You will feel the best you have every felt in your entire life! We supply water, but your more than welcome to bring your own. We sell a variety of Kombucha and hot tea. No glass containers or bottles are permitted on site. Sessions are 90 mins long. Please keep an eye on the clock for your session end times. Please do not arrive early. We need time to prepare.

Make sure you have signed the waiver form before you arrive in the booking system. Towels - Bring 2! Unfortunately we do not provide towels. It is best to bring 2. One to sit on and one to dry off with. It is mandatory for you to sit on one in the sauna so please do not forget! What not to bring Glass - Please do not bring any glass containers or bottles. No glass allowed in any form please. Perfumes or essential oils. - We provide our own eucalyptus oil that is safe for our sauna, so please do not bring any oils from home. Please also refrain from bringing scented soaps, lotions and other fragrances. Tobacco or cannabis - This is a no smoking zone. Please make sure you do not partake in our facility or on site. Thank-you. Food and drinks- Besides private sessions or parties at the space, food and outside drinks besides water is not permitted in our space. Thank you)

Social session cancelations within 24-5 hrs of your session will require a $5 fee. Social session cancelations within 4-1 hrs of your session and no-shows will require full payment. Private sessions canceled within 48 hrs are required to pay a $25 fee. Private Cancelation within 24 hrs require a 50% fee of the original price. No show fees will be charged at full price. cancelations and rescheduling can be done in the booking system or by sending us a text message with your full name, booking date and time and request. 250-607-HEAT

Gift Cards can be purchased in the booking system when you book for Nanaimo NOT FROM THE TOP MENU. The cards on the main website are for Black Creek and Courtenay locations only.

Do you have a big event you would like to host a group? Staff Party? Sports Team? We offer corporate rates for large groups. Corporate rates are as follows: 6-10 people - $42.50 Each 11-15 people - $36.50 Each 16-20 people - $30.25 each 21-25 people - $25 Bookings need to be pre-arranged by text message. Please text us at 250-607-HEAT

Well HAPPY BIRTHDAY!!! If you book a Private session and bring 7 people including yourself, YOU get in for free! Bookings can be made online. Just check out with one less person then the total number of guests. Please make sure you sign the waiver if you have never been here before. ALSO - Your birthday MUST fall on the SAME DAY AS YOUR BOOKING. You need to prove it with your ID. No Friday birthdays showing up on Saturday or Sunday!

Make sure you have signed the waiver form before you arrive: Waiver form - https://waiver.smartwaiver.com/w/akjrnjvbfwwpessocu39s6/web/ Flip flops - Besides the corridor path to the sauna space, the entire space is a flip-flop zone. They are mandatory. We have some you can rent, but encourage you to bring your own. Towels - In a bid to reduce our workload and provide services at a competitive rate, we ask you to bring 2 of your own towels. One for sitting on inside the sauna and one for drying off with. What not to bring Glass - Please do not bring any glass containers or bottles. No glass allowed in any form please. Perfumes or essential oils. - We provide our own eucalyptus oil that is safe for our sauna, so please do not bring any oils from home. Please also refrain from bringing scented soaps, lotions and other fragrances. Tobacco or cannabis - Yes this is a no smoking zone. Please make sure you do not partake in our facility or on site. Thank-you

Shared access to our private area. Self guided sessions in our 10 person wood-fired mobile sauna, 2 ice baths and 1 cold water bath, hot out door shower, hot tea, water, lounge area with fire pit.

To cancel, please send us a text to 250.218.2392 with the following information: -Full Name -Date and time of your booking You will need to rebook the correct session if you wish to reschedule.

Social session cancelations within 24-5 hrs of your session will require a $5 fee on your next booking. Social session cancelations within 4-1 hrs of your session and no-shows will require full payment on your next booking. Private sessions canceled within 48 hrs are required to pay a $25 fee. Private Cancelation within 24 hrs require a 50% fee of the original price. No show fees will be charged at full price and must be paid if you are to book again at our facility. Fees are due at the time of check-in. If you need to cancel or rebook, please send us an email or text at 250.218.2392 with the following information: -Full Name -Date and time of your current booking -Number of guests -Date and time of the booking you wish to attend - Number of guests

You can add people to your social booking by entering their names into the last form on the booking page. Make sure to send each member in your group the link to sign the waiver form so they can sign the waiver form prior to arrival as to not dip into their sauna time! Also, remember that you are responsible for the full payment of the booking even if they do not attend!

If this is your first time, congratulations! This will be one of the most exhilarating experiences you will ever have! Bring a bathing suit and an open mind. The benefits of sauna and cold plunge will become apparent after your session, but It takes a bit of bravery at first to take the plunge. Getting out of the hot sauna increases the desire to cool down. Make sure you take a good rinse in the shower before you enter the tubs. Stay in the tub as long as you can. Try and beat your last time by watching the clock. The most health benefits come when you begin to shiver. Do as many hot/ cold cycles as you want. Its best to end on a cold cycle. Let your body warm up on its own, for the maximum health benefits. You will notice changes in your overall mental state, and have a great sleep after any session. We encourage you to try some physical activity, exercise, or go to the gym approximately 3 hours after a hot/ cold thermo-therapy session. You will feel the best you have every felt in your entire life! We supply tea and water, but your more than welcome to bring your own. No glass containers or bottles are permitted on site. Sessions are 2 hours long, and you will notice that the main lighting will dim to signal the end of your session. Please do not arrive early. We need time to prepare.

We retain the right to cancel sessions due to lack of attendance. We also cancel social sessions if you do not provide the full name and phone number for your guests.

What are the prices? Private sessions are $190 for the first 2 people and $20 per person after that. Social Sessions are $35 each.

Yes we do! They are for social sessions. Buy 5 get one free for $175 and can be purchased at the time of check-in. Please note they are only good for the person who has purchased them.